The role of an emergency telecommunicator is one that can be taken for granted, assuming they do not play as vital a role when, in actuality, they are the initial first responders. Those in this position are skilled communicators, able to speak to callers having the worst day of their lives, gather necessary details to provide the right source of assistance and care, and handle so many more tasks simultaneously. In this course, Thoams Merrill will discuss the role, from the everyday tasks to the challenges and advantages of a career as an emergency telecommunicator.